Project Management
The company, owned and operated by Debra Chalton, has the benefit of over 30 years experience in the realm of supply-chain, retail and utilities software development.
Debra has a history of delivering multiple concurrent projects, including budgets, planning, communications, stakeholder management, risk & issue management, service transition and
project governance.
Throughout her impressive career, Debra has coached direct reports to progress their careers and develop line management capabilities.
Key illustrative projects include:
Throughout her impressive career, Debra has coached direct reports to progress their careers and develop line management capabilities.
Key illustrative projects include:
- Successfully managed the Worldpay customer payment system upgrade, across multiple channels, ie branded websites, Customer Service system, HomeMoves and automated telephone payments, ensuring PCI compliance
- Managed the final phase of a GDPR programme, engaging with stakeholders to ensure completion of actions
- Rolled out customer traffic counting software across EMEA, providing data for enhanced decision making
- Leading a project team including remote developers to amend existing store pricing and discounting application providing stakeholders with a single version of the truth, allowing accurate data for analysis of key customers
- Increasing customer base from 200 to 1300 by delivering an upgraded customer ordering website
- Establishing governance and structure to a hybrid waterfall/agile software project to deliver a reporting tool, providing enhanced information for decision making and compliance
- Implementing development changes to a pricing scheme system, enabling a 15% sales increase
- Implemented a cloud telephony solution for Customer Service teams with addition of dashboard analytics linking 11 warehouses
- Led a project to ensure stock availability via stock rationing by implementing development changes at order entry. Delivered on time, on budget and successfully audited
- Led a project team to provide electronic invoices, orders and ASNs via EDI to customers, including government organisations and multinational retailers
- Upgraded Sage HR & Payroll system which improved stability & provided additional functionality for employees and the business (allowing employees to view payslips online, team managers to view staff availability online etc.)
- Vendor selection for CRM solution and cloud telephony project
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